Friday, 18 September 2009

I am not a robot, I am a human being

We love to hear from customers, whether what we do is good or bad. We all love getting great customer service and we always aim to give as good a service as we would expect to receive ourselves.

Sometimes though, things don't always run smoothly. Some times the odd technical glitch pops up, sometimes it's third party intervention whether it's a royal mail strike, a supplier not delivering on time or even a power cut. We try to deal with these issues as best we can, in order to still deliver great customer service.

We always remember that it's a living human being on the end of the phone or receiving an email, in the same way that we, ourselves are not robots.

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